It has to stop here
Our reputation and long-term success as market leader in the field of heating solutions depend – like yours – on the quality of our products and services. We can look back on a successful history in the heating industry stretching back to 1970. Together with you we have been able to achieve outstanding results in many markets, including the British market. Integrity is the cornerstone of our organisation and we will never shirk our responsibilities. We deliver on our commitment and passion for quality and customer satisfaction not only when times are good but also when they are tough.
At present we are faced with a problem with which we need your help. In the period from September 2007 to the end of December 2008 we sold over 100,000 radiators of the Kos-V, Faro-V and Vertical worldwide, of which 15,000 in the United Kingdom. These are numbers that are appropriate for a market leader, but that now present us with a problem. A problem that we can only solve together with your help.
Preferably immediately, because there is a risk that these radiators will become detached from the wall and fall and this is obviously something that we – and you – want to prevent.
Costs
We wish to emphasise that all costs incurred by you to replace our fixing brackets will be reimbursed by us. You can claim easily by using the claim forms available on this website. If you encounter a problem in downloading these forms we will be happy to send them to you.
Action!
Take action today. Replace our fixing brackets or give us the addresses where you installed them. Our service teams are ready to assist you. Do not hesitate; if necessary call us, just as we are calling you.
Relevant period: September 2007 to the end of December 2008.